GENERAL FAQS
Will my trash or recycling be serviced on holidays?
Nauset Disposal is only closed 3 days per year: Thanksgiving Day, Christmas Day and New Years Day. We are open and operating as usual on all other holidays. If your residential service will be affected by a holiday, you can expect to be notified by email, phone and text message. We also post updates to our website and social media. Follow us on Facebook for up to date information.
Will my driver come at the same time each week?
No, our routes constantly change, so you cannot count on your driver to be there at the same time each week. We ask that you have your container accessible for pickup by 5AM on your scheduled service day to ensure you don’t miss your pickup. If you’re not up with the birds like our drivers are, we recommend putting your container out the night before.
Don’t forget, if you have curbside service, please make sure your container is within 5′ of the curb on your scheduled pickup day.
What do I do if I want to stop service temporarily?
If you will be gone for two months or longer, give the office a call at 508-255-1419 and we can place your account on hold and stop the billing for this period. When you return, call the office and we will restart your service.
This is not available for periods of less than two months.
What if I have extra trash or bulk items?
Let us know ahead of time and we’d be happy to take extra trash or bulk items (as long as they can be lifted by one person and fit in our truck) on the route for a fee. If we’re not able to take the bulk items on our route and you’d like to schedule a special pickup, we’d be happy to arrange that for you. Visit our website capecodjunk.com for more information on Nauset Disposal’s junk removal services.
Can I set up automatic payments made for my account?
YES! If you’re interested in having your payments made automatically, we welcome you to enroll in Auto Pay.
Visit our Online Payment Portal here to update your credit card on file, sign up for Autopay, or to pay your bill. (PLEASE NOTE: You will need your most recent invoice to refer to your account number and invoice number if you are registering for the first time.)
How often will I receive my bills?
For year round customers, we bill in advance quarterly on the first of the month. Payments are net 28 days. This means you have 28 days from the invoice date to pay your bill.
CUSTOMER CENTER RESOURCES
Other Nauset Disposal Services:
Aside from residential curbside service, Nauset Disposal also offers
dumpster rentals, roll off services, portable toilets for job sites and events.
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